Customer Service Representative

CPA Ontario is currently in search of a Customer Service Representative for their inbound, non-sales call centre environment. This role involves providing exceptional customer service to members and students through various communication channels and ensuring accurate information delivery regarding CPA Ontario programs and services.

Responsibilities

• Providing exceptional customer service to members and students by phone, email and online chat interactions
• Delivering accurate and up-to-date information on all CPA Ontario programs, services, fees and status
• Capturing and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data
• Providing key marketing messages to support student and member program strategies as well as meeting departmental metrics and contributing to overall team results

Skills

• A post-secondary graduate with a degree or diploma in Business or a related discipline
• Experienced in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other professional setting
• Exceptional at providing superior customer service and able to handle calls and respond to emails in a high-volume environment
• A strong listener with excellent written and communication skills and able to diffuse customers on the phone, troubleshot issues and translate solutions into simple step-by-step instructions
• Proficient with MS Office applications, email and web browsers
• Able to work flexible hours between 8:00am and 6:00pm, Monday to Friday
• Prior experience in a contact centre handling inbound calls is strongly preferred
• Prior experience in an admissions, registration and / or membership dues capacity at a post-secondary educational institution, regulatory body or professional associate is an asset
• Prior experience with CRM tools such as Salesforce is an asset

Benefits

• A fast-paced environment.
• Hybrid work environment.
• Diversity and inclusion.
• Ongoing learning and career growth.
• Focus on your well-being.

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