Registration Specialist - All Star - Northeast Region
Varsity Spirit is a leading global source for cheerleading, dance team, performing arts, and yearbook. The Registrations Specialist is responsible for managing event registrations, ensuring a customer-focused experience, and collaborating with various departments to maintain registration accuracy and compliance.
Responsibilities
- Manage registration processes for events, camps, and championships, including data entry, payment processing, and housing assignments
- Respond promptly to inquiries via email and other communication channels
- Coordinate with other departments on registration updates, team changes, and payment statuses
- Ensure compliance with security and confidentiality standards
- Process incoming mail (checks, purchase orders, etc.) and apply payments to accounts
- Handle event closeout tasks, including attendance reconciliation, refunds, chargebacks, and invoicing
- Assist with packing, organizing, and shipping registration materials for events
- Monitor and engage with Q&A platforms (e.g., BAND app) during events
- Book hotel accommodations for seasonal staff as needed
- Support other departments as needed in a collaborative team environment
Skills
- Strong communication, organizational, and time-management skills
- Ability to work in a fast-paced environment and meet deadlines
- Willingness to travel to events, including overnight stays and weekends (2–3 per month during peak season)
- Demonstrated ability to stay calm under pressure, resolve conflicts diplomatically, and maintain professionalism during high-volume event periods
- High school diploma required
- Bachelor's degree preferred
- Previous experience in event registration or customer service preferred
- Familiarity with cheerleading, dance, or band industries is a plus
Benefits
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
Company Overview