Field Service Engineer I/II (San Francisco Bay Area)

Clear Labs is a company that simplifies complex diagnostics for clinical and applied markets using next-generation sequencing. The Field Service Engineer will support both in-house and field-installed robotic systems, ensuring their proper maintenance and functioning while also engaging with customers to provide exceptional service.

Responsibilities

• Preventative maintenance activities and emergency repairs
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
• Maintain records of customer site visits and detailed service reports of work performed
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)
• Support the Client Care team as needed to maximize equipment uptime and responsiveness
• Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
• Present a professional image at all times to customers, clients, and other vendors

Skills

• Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month
• Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
• Working knowledge of all technical support activities designed to achieve a world-class customer experience
• Ability to lift, carry, push, pull or otherwise move up to 80 lbs. on an infrequent basis
• Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time
• Bachelor's degree in a related field of study strongly preferred
• Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred
• Having Hamilton service training certification will be a plus

Benefits

• Medical, dental, and vision insurance
• Employer-Sponsored Basic Life/AD&D, Long Term Disability
• Employee Assistance Program (EAP)
• Flexible Time Off
• Early-Stage Stock Option Plan
• Lunch stipend for days at headquarters
• Reimbursement of a monthly personal phone bill for business use, up to $100 per month

Company Overview