Spanish Bilingual Remote Customer Service Representative

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Spanish Bilingual Customer Service Representative Company: VXI Global Solutions Location: Remote (Work from Home) - California Residents Only Job Type: Full-Time (40 hours/week) Hourly Rate: $16.50/hour plus $1.00 language premium We are looking to hire a talented Spanish Bilingual Customer Service Representative - to join our passionate team at VXI Global Solutions. Are you curious, motivated, and forward-thinking? At VXI Global Solutions, you'll have the opportunity to work on some of the most challenging and relevant financial services and technology issues. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and, above all, fun.

About Us

At VXI Global Solutions, we're a passionate team dedicated to tackling some of the most challenging financial services and technology issues. We foster an open, collaborative, entrepreneurial, and fun work environment where diversity and innovation thrive. Every customer interaction is an opportunity to delight, engage, and inspire.

What You Will Do

As a Spanish Bilingual Customer Service Representative, you will take Inbound calls from existing customers, addressing inquiries about the program and troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound phone calls daily, focusing on first-call resolution. Hands-on training is provided, with ongoing refreshers as processes and procedures change.

• Serve as the primary contact for customers via inbound phone support in Spanish and English.
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
• Meets standards of the job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and mentoring to less experienced associates
• Perform other related duties as assigned.

What You Bring

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to navigate multiple screens and multitask efficiently.
• Excellent communication skills.
• Willingness to learn and receive feedback.
• Proficiency with computers, including Microsoft Office Suite.
• Ability to adapt to new technologies quickly.
• Typing speed of 25 WPM with 95%+ accuracy.
• Comfortable appearing on live video calls in a distraction-free workspace.
• Ability to work independently and collaboratively in a team environment.

Work with us, and you'll enjoy the following

• $16.50/hour plus $1.00 language premium.
• Full-time, 40-hour workweek schedule.
• 100% paid training with ongoing refreshers.
• Optional medical, dental, vision, and life insurance benefits (effective after one full calendar month).
• Referral program: Earn $20 per paycheck for every referral hired, with no cap!
• Discounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and data. Up to 5 lines available.
• Opportunities for professional growth and advancement.
• The convenience and benefits of 100% remote work-save time, money, and reduce environmental impact.

What Remote Life With VXI Requires

• Internet access via cable or fiber provider.
• Minimum upload speed: 5 Mbps.
• Minimum download speed: 10 Mbps.
• Ethernet connection to internet source required.
• Dedicated, secure office space with no visible monitors to outsiders.
• Quiet environment where customer conversations cannot be overheard.

Important Notice This position is open to California residents only. Equal Opportunity Employer VXI Global Solutions is committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected status as defined by law. Hiring decisions are based solely on qualifications, merit, and business needs. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply tot his job Apply To this Job