Full Time Customer Service & E-Commerce Supervisor at blithequark

Are you a customer-centric leader with a passion for driving exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Full Time Customer Service & E-Commerce Supervisor. In this pivotal role, you will play a key part in shaping the customer experience at our stores, ensuring seamless execution of our E-Commerce programs, and fostering a high-performing team.

About blithequark

At blithequark, we're dedicated to nourishing people and the planet. We believe that healthy food, sustainable practices, and exceptional customer service are the cornerstones of a better world. As a leader in the industry, we're committed to innovation, community engagement, and employee development. Join our team and be part of a dynamic organization that's shaping the future of retail.

Job Responsibilities

As a Full Time Customer Service & E-Commerce Supervisor at blithequark, you will be responsible for:

• Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional service.
• Establishing clear expectations for balancing in-store customer service and completing online orders.
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to ensure seamless execution.
• Staying aware of relevant competitors and industry trends to drive process improvements.
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns.
• Building collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
• Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintaining Team Member safety and security standards.
• Ensuring compliance with relevant regulatory rules and standards.
• Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover.
• Maintaining cleanliness of workspaces, including staging areas and coolers.
• Ensuring the security of equipment, such as MSRs, phones, and currency counters.
• Proactively identifying process improvement opportunities.
• Consistently communicating and modeling blithequark's core values, leadership principles, and supporting goals.

Job Skills

To succeed in this role, you will need:

• Ability to perform task management, balancing dynamic customer flows.
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capability to teach others in a positive and constructive manner.
• Proficiency with email, Microsoft Office, and operations-related applications.

Qualifications

* 12+ months retail experience

• Ability to lift 50 lbs.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: Single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Compensation and Benefits

The wage range for this position is $16.50 - $30.20 Hourly, commensurate with experience. blithequark offers "Whole Benefits," which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

Equal Employment Opportunity

blithequark is an equal opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

How to Apply

If you're a motivated and customer-focused leader who is passionate about driving exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application via our website. We look forward to welcoming you to the blithequark team! Apply for this job