Experienced Full Stack Product Manager – Customer Service Innovation – Remote Work Opportunity
Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading innovator in the entertainment industry, where we're seeking an accomplished Product Manager to join our Customer Service Innovation team.
At blithequark, we're committed to providing our customers with the best possible experience, and our Customer Service Innovation team is at the forefront of this effort. As a Product Manager, you'll play a critical role in shaping the future of our contact center platform, working closely with cross-functional teams to design, develop, and deliver innovative solutions that meet the evolving needs of our customers and support specialists.
About blithequark
With over 200 million subscribers worldwide, blithequark is a household name, and our Customer Service team is dedicated to ensuring that every interaction with our customers is nothing short of exceptional. We're a company that values innovation, creativity, and collaboration, and we're looking for like-minded individuals to join our team.
Job Summary
As a Product Manager on our Customer Service Innovation team, you'll be responsible for leading the development of our contact center platform, working closely with our design, engineering, and data science teams, as well as external partners and vendors. You'll be the primary point of contact for our stakeholders, ensuring that their needs are met and that our solutions are aligned with their goals.
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external partners and vendors.
* Assist in defining strategy, gathering requirements, prioritizing, identifying risks and obstacles, delivering, and creating a roadmap.
* Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
* Manage integrations and adoption of product features through close collaboration with our engineering and data science teams, as well as external partners or consulting firms.
* Understand differences in support expectations in various regions around the world, and designer experience in like manner.
* Extend product management responsibility to other tools as business needs present.
* Embody the unique blithequark culture.
What We're Looking For
* 5+ years of experience in product management for customer or internal-facing products.
* Related experience focusing on Customer Service contact centers is a must.
* Related experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS whether external or in-house build is a must.
* Ability to make tough decisions informed by both data and judgment.
* Deep focus on delivering an exceptional customer and support specialist experience.
* Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
* Strong organizational and influence without authority skills.
* Excellent written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative relationships across functions is critical.
* Ability to motivate, inspire, and lead architects and engineers.
* Experience working on global products is also beneficial.
Why Join blithequark?
* Competitive salary and benefits package
* Opportunity to work on cutting-edge projects with a talented team of innovators
* Collaborative and dynamic work environment
* Flexible remote work arrangements
* Professional development and growth opportunities
* Access to the latest tools and technologies
* Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.
Apply now and take the first step towards an exciting new opportunity with blithequark!
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Join Our Team
We're a company that values innovation, creativity, and collaboration. If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply!
What We Offer
- Competitive salary and benefits package
- Opportunity to work on cutting-edge projects with a talented team of innovators
- Collaborative and dynamic work environment
- Flexible remote work arrangements
- Professional development and growth opportunities
- Access to the latest tools and technologies
- Recognition and rewards for outstanding performance
How to Apply
Apply now and take the first step towards an exciting new opportunity with blithequark!
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Want to learn more about our company culture and values? Check out our website to learn more about what it's like to work at blithequark.
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