Experienced Customer Service Representative – Work From Home Opportunity with Blithequark

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and innovation? Look no further than Blithequark, a leading organization in the industry, where you'll have the opportunity to make a real difference in the lives of our customers.

Why You'll Love This Job

As a Customer Service Representative at Blithequark, you'll be the face of our company, interacting with customers in a polite, professional, and courteous manner. You'll be the go-to person for resolving issues, answering questions, and providing exceptional service that exceeds our customers' expectations.

Key Responsibilities

* Issue, reissue, and refund traveler tickets

• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates
• Issue vouchers or coordinate with vendors for traveler hotel accommodations, meals, and transportation; coordinate refueling and re-boarding
• Perform traveler loading, including ticket lift or ticket lift/confirmation
• Work door scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line management
• Work jetways/bridges for the purpose of boarding and deplaning travelers
• Make boarding and flight door announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out systems
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight loading process
• Perform customer service hands-on training
• Process and complete visa document exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and booth items handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Accept and initiate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on location, including fulfilling any required overtime needs
• Answer and assist during security and emergency situations
• Furnish connecting travelers with gate information
• Provide quality customer service in a professional manner and in accordance with Blithequark's policies
• Adhere to organizational procedures, protocols, and performance standards
• Complete task-related training
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniforms as required by organizational policy
• Reasonable accommodations may be made for qualified individuals with disabilities.

Depending on your airport size, you may also perform the following tasks:

* Perform Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities

• Assist international travelers through customs/migration, including baggage re-verification
• Convey tickets, international flight records, and customs/migration documents

All You'll Need for Success

* Minimum Qualifications: + Education: Bachelor's degree + Language skills: Bilingual language skills may be required in certain areas + Relevant driver's license: Valid driver's license as required by local authorities + FAA background checks: Must satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Airport power or US Customs security IDs: Must be able to obtain proper airport power or US Customs security IDs, if relevant + Pre-employment screening: Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organizational and security requirements + Work authorization: Must be authorized to work in the U.S.

• Preferred Qualifications:

+ Education: Advanced degree or relevant professional training + Technical skills: Working knowledge of Sabre or other Traveler Service Systems + Customer service experience: Past face-to-face customer service experience + High-speed work environment: Working in a fast-paced environment

What You'll Get

* Medical benefits: Enjoy comprehensive health, dental, prescription, and vision benefits from day one, plus virtual doctor visits, flexible spending accounts, and more

• Health programs: Our health programs provide you with the tools, resources, and support you need to be your best self
• 401(k) program: Accessible upon hire, with employer contributions to your 401(k) program available after one year
• Additional benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join the Blithequark Family

At Blithequark, we believe that diversity, equity, and inclusion are the foundation of a powerful workforce. Our 20+ Employee Business Resource Groups connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Join us at Blithequark and be yourself. Apply Now! Apply for this job