Egg Freezing Liaison (RN)
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. The work we do building families offers stimulation, challenge, and personal reward. If you're looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people's lives, then we want to talk to you. We have an immediate opening for a full-time Egg Freezing Liaison RN. The schedule is Remote M-F 7 am - 4 pm or 8am - 5 pm. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our "job." In general, the position is responsible for:
- Has exceptional customer service skills
- Able to communicate professionally, and promptly, via phone and the patient portal
- Acts as the liaison between the new patient call center, patient, provider, and patients SGF office
- Is proactive and takes actions to ensure patients have their ovarian screening completed, and resulted prior to seeing the Provider, or work to reschedule the patient
- Provides clinical assistance, with some level of sales experience
- Communicates with offices to alert them of concerns and to ensure patients are properly scheduled
- Communicate and follow-up appropriately, professionally, and timely with all prospective patients.
- Engage and provide education and support resources.
- Assists in developing the marketing and process strategy for Elective Egg Freezing
- Prepare and report on the metrics and make recommendations to the leadership team on how to improve processes and increase the overall experience of the Program
- Provides monthly metrics to track efficiency of role and conversion
What You'll Bring:
- Bachelor’s degree; RN preferred
- Ability to access, input, and retrieve information from a computer.
- Skilled in excel and other systems to track and pull metrics
- Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.).
- Ability to work both as part of a multi-disciplinary team and to work autonomously.
- Ability to communicate accurately and concisely; possesses excellent interpersonal skills.
- Competency in active listening and relationship building, and ability to communicate with empathy
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer:
- Competitive pay + bonus
- Comprehensive training
- Medical, dental, vision, and 401(k) matching
- Generous paid time off and holidays
- Retirement plan
- Tuition assistance
- Ability to make an impact in the communities we serve
At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here. How To Get Started: To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job Apply To this Job