Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Key job responsibilities

• Virtually assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions

• Manage both inbound and outbound calls

• Proactively identify to questions you anticipate our customers having in each

interaction

• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering

with pharmacist and pharmacy staff if clinical advisement is necessary

• Provide best-in-class service experience for our customers while working in a fast-paced

environment

• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs

• Provide our customers with technical support when navigating pharmacy.amazon.com

• Serve customers on time to ensure we are maximizing our relationship with them

• Understand each interaction is about more than solving a single problem, but an opportunity to

build a long-term relationship

• Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – UT

BASIC QUALIFICATIONS

– High school diploma or equivalent (must be 18 years of age or older)

– 6+ months of professional experience working with computer and web-based tools

– Experience multitasking with phone and computer skills

– Submit and pass a pre-employment drug test to be considered

PREFERRED QUALIFICATIONS

– 1+ year of relevant phone or email customer service experience

– Excellent communication skills (spoken and written)

– Experience working in a customer service or call center

– Experience working in a healthcare environment

– Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

– Demonstrated ability to work as a team member

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